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Refund and Returns Policy

Return and Refund Policy for Aafanta Foods:

Thank you for shopping at Aafanta Foods. We want to ensure your complete satisfaction with your purchase. Please read our Return and Refund Policy carefully to understand your rights and options for returning or exchanging products.

  1. Return Eligibility:
    a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support within 7 days of receiving the item. We will arrange for a replacement or refund, depending on the availability of the product.

b. Incorrect Product: If you receive a product different from what you ordered, please notify us within 7 days of receiving the item. We will arrange for the correct product to be delivered or provide a refund, based on your preference and product availability.

  1. Return Process:
    a. Contact Customer Support: To initiate a return, please contact our customer support team within 7 days of receiving the product. Provide them with the necessary details, such as your order number, product details, and reason for the return.

b. Return Authorization: Our customer support team will guide you through the return authorization process. They may request additional information or evidence, such as photographs, to validate your claim.

c. Return Shipping: If the return is approved, we will provide you with instructions on how to return the product. You will be responsible for shipping the item back to us in its original condition and packaging, unless the return is due to our error.

  1. Refund and Exchange:
    a. Refund: Upon receiving and inspecting the returned product, we will process the refund within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon.

b. Exchange: If you prefer an exchange instead of a refund, we will arrange for the replacement product to be shipped to you. The availability of the replacement product will depend on stock availability.

  1. Non-Returnable Items:
    a. Perishable Goods: For hygiene and safety reasons, we do not accept returns or exchanges for perishable food items.

b. Non-Refundable Products: Certain products may be marked as non-refundable or final sale, and they are not eligible for returns or exchanges. Please check the product description or contact our customer support for more information.

  1. Return Shipping Costs:
    a. Damaged or Defective Products: If the return is due to a damaged or defective product or an error on our part, we will bear the return shipping costs.

b. Customer Discretion: If the return is due to reasons other than product damage, defect, or our error, the customer will be responsible for the return shipping costs.

  1. Cancellation Policy:
    a. Order Cancellation: If you wish to cancel your order, please contact our customer support as soon as possible. We will make every effort to accommodate your request. However, if the order has already been shipped, it cannot be canceled.
  2. Contact Us:
    If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team for assistance. We are here to help resolve any issues and ensure your satisfaction.

Please note that Aafanta Foods reserves the right to amend or modify this Return and Refund Policy at any time without prior notice. Any changes to the policy will be updated on our website.

By making a purchase from Aafanta Foods, you acknowledge that you have read, understood, and agreed to the terms of our Return and Refund Policy.